Overview

At Dubai Astronomy Group, we respect your privacy and are committed to protecting any personal information you share with us when using our website, booking our experiences, or contacting our team.

This Privacy Policy explains how we collect, use, and protect your information.

Information we collect

We may collect personal information when you:

• Fill out a contact or enquiry form

• Book an event, tour, or astronomy experience

• Subscribe to updates or newsletters

• Contact us directly via email, phone, or social media

The information we collect may include:

• Full name

• Email address

• Phone number

• Any details you provide in your enquiry

• Booking-related information (such as preferences, group details, or special requirements)

For certain experiences or events, we may also collect additional details needed to manage your booking safely and effectively (such as dietary requirements or accessibility needs).

How we use your information

We use your information to:

• Respond to enquiries and requests

• Manage and confirm bookings and registrations

• Organise and deliver astronomy events and experiences

• Provide important updates related to your booking or event

• Improve our services and customer experience

• Send updates, newsletters, or event announcements (only if you opt in)

Sharing your information

We do not sell, rent, or trade your personal information.

We may share limited information only when necessary to:

• Deliver your booking or experience (e.g. event staff or operational partners)

• Use trusted service providers (such as website hosting, payment processors, or email systems)

All third parties are required to handle your data securely and only for the purpose of supporting our services.

Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. Only authorised team members within Dubai Astronomy Group have access to your information when required for operational purposes.

Cookies and website usage

Our website may use cookies to improve functionality and help us understand how visitors use our site.

We may also use tools like Google Analytics to collect anonymous usage data (such as page visits and traffic patterns). This helps us improve the website experience.

You can disable cookies in your browser settings at any time.

Marketing communications

If you choose to subscribe, we may send you emails about upcoming events, astronomy experiences, and updates from Dubai Astronomy Group.

You can opt out of these communications at any time by clicking unsubscribe in any email or contacting us directly. You will still receive essential booking or service-related messages even if you unsubscribe.

Data retention

We only keep your personal data for as long as necessary to:

• Provide our services

• Manage bookings and enquiries

• Comply with legal or operational requirements

After this period, your data is securely deleted or anonymised.

Your rights

You may request to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your data (where applicable)

• Withdraw consent for marketing communications

To make a request, you can contact us using the details below.

How you can contact us

For data enquiries, please use the contact details below. Ensure you include your full name, email address, full address and the details of your request.

By email: astro@dubaiastronomy.com

In writing: Dubai Astronomy Group, United Arab Emirates, Dubai, P.O. Box 692